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Terms & Conditions

Saratota Limited Terms and Conditions of Sales

1.1 In these Conditions the following words have the following meanings:
"Saratota"— Saratota  Ltd of Weltech Business Centre, Ridgeway, Welwyn Garden City, Hertfordshire, United Kingdom registered in England number 05424607;
"Business Day"— any day except a Saturday, Sunday, or public holiday on which the clearing banks are closed for business;
"Conditions"— the conditions of sale set out in this document and includes any special terms and Conditions agreed in writing between the parties;
"Contract"— the Contract for the purchase and sale of the Equipment and Services (if any);
"Customer"— the person who accepts a quotation from Saratota for the sale of the Equipment or whose order for the Equipment is accepted by Saratota.
"Equipment"— the goods (including any instalment of the goods or any part of them), which Saratota is to supply in accordance with the Conditions;
"Services"— including technical assistance in relation to the Equipment, which Saratota is to supply in accordance with the Conditions.
1.2 Any reference in the Conditions to any provision of a statute shall be construed as a reference to that provision as amended, re-enacted, or extended at the relevant time.
1.3 The headings in the Conditions are for convenience only and shall not affect their interpretation.
1.4 No variation to the Conditions shall be binding unless agreed in writing between authorised representatives of Saratota and the Customer.
1.5 Saratota is not obliged to accept any order from the Customer.

2.1 Every Contract for the supply of Equipment or Services by Saratota to the Customer is subject to these Conditions. All other conditions and terms whether implied by statute, common law, or trade usage, or expressed by the Customer are hereby excluded save for Conditions expressly accepted by Saratota in writing and Conditions and other terms, which cannot be excluded by law. Where Equipment is sold under a consumer transaction, the statutory rights of the consumer (as defined by the Unfair Terms in Consumer Contracts Regulations 1994) shall not be affected by these Conditions. These Conditions shall apply to any Equipment supplied by way of replacement.

3.1 Saratota warrants that the Equipment will be free from defects in material and workmanship for a period of 12 months from delivery provided that Saratota shall be under no liability in respect of:
3.1.1 any defect arising from any drawing, design, or specification supplied by the Customer;
3.1.2 any defect arising from fair wear and tear, wilful damage, negligence, abnormal working Conditions, failure to follow Saratota’s instructions (whether oral or in writing), misuse or alteration or repair of the Equipment (other than repairs undertaken by Saratota or a person approved by Saratota in writing) unless extended warranty protection has been purchased and/or provided (see Clause 3.6 below).
3.1.3 Any other warranty, condition, or guarantee, if the total price for the Equipment has not been paid by the Due Date (as defined at Clause 6.5).
3.2 Any claim by the Customer that is based on shortage in delivery, or any defect in the quality or condition of the Equipment or their failure to correspond with specification shall (whether or not delivery is refused by the Customer) be notified in writing to Saratota within 5 Business Days from the date of delivery or (where the defect or failure was not apparent on reasonable inspection) immediately after discovery of the defect or failure and within the relevant warranty period. If delivery is not refused and the Customer does not so notify Saratota, the Customer shall not be entitled to reject the Equipment and Saratota shall have no liability for such shortage, defect, or failure, and the Customer shall be bound to pay the price as if the Equipment had been delivered in accordance with the Contract.
3.3 Where Saratota is notified of a valid claim pursuant to Clause 3.2 (other than a shortage in delivery) Saratota shall be entitled to repair or replace such Equipment (or the item in question) free of charge or, at Saratota’s sole discretion, pay to the Customer up to 100% of the price of the Equipment in question and Saratota shall have no further liability to the Customer.
3.4 Where the Customer requires repair or replacement of Equipment outside the relevant warranty period, Saratota shall be entitled to charge in full for such repair or replacement. Where a Customer returns a product for repair and no fault is found, Saratota shall be entitled to charge a fee to cover the time taken to test the product.
3.5 The Services are provided by Saratota on the basis that they are for the sole use of the Customer for the purpose specified by the Customer. The Customer shall not use the Services other than for the said purpose and shall not communicate the Services to any third party whether or not in connection with the said purpose.
3.6 In respect of any error or defect in Services provided by Saratota under a Contract which is notified to Saratota in writing by the Customer within 5 Business Days of the provision of such Services, Saratota will make reasonable resources available to investigate and endeavour to rectify the defect and otherwise Saratota accepts no liability in respect of any error or defect in any Services or the consequences thereof and gives no warranty in respect thereof.
3.7 Without prejudice to the generality of Clause 3.6, should the Customer use or communicate the Services contrary to the provisions of Clause 3.5, the Customer will be solely liable to any third party for any error or defect in such Services and the consequences (if any) thereof and the Customer will indemnify Saratota against all loss, actions, claims, costs, demands, expenses, and liabilities whatsoever which the Customer may incur either at common law or by statute in respect of any loss, damage, personal injury, or death suffered by a third party by reason of any error or defect in such Services or by reason of the consequences of any such error or defect.
3.8 Except in respect of death or personal injury caused by Saratota’s negligence, Saratota shall not be liable to the Customer by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the Contract, for any consequential loss or damage (whether direct or indirect, for loss of profit or otherwise), costs, expenses, or other claims for consequential compensation whatsoever (and whether caused by the negligence of Saratota its employees, servants, or agents or otherwise), which arise out of or in connection with the supply of the Services or the Equipment or their use or resale by the Customer except as expressly provided in the Conditions.
3.9 From time to time extended warranty protection ("Fido Protection™") on certain products may be available from Saratota on application by the Customer.
4.0 Saratota E-commerce website is ONLY for Business to Business transactions therefore T&Cs relating to the distance selling act are not premiteed. Any purchased made through saratota e-commerce platforms agrees to these conditions.

4.1 Delivery will be made by the Customer collecting the Equipment at Saratota’s warehouse at any time after Saratota has notified the Customer that it is available for collection or, if some other place is agreed between the parties for delivery, by Saratota delivering the Equipment to that place.
4.2 Risk of damage to or loss of the Equipment shall pass to the Customer either when Saratota tells the Customer the Equipment is available for collection or, in the case of Equipment to be delivered otherwise, at the time of delivery or if the Customer wrongfully fails to take delivery of the Equipment the time when Saratota has tendered delivery of the Equipment.
4.3 The Customer shall inspect the Equipment upon delivery and if it does not correspond in nature to the goods ordered, the Customer shall notify Saratota in accordance with the provisions of Clause 3.2.
4.4 If the Customer fails to take delivery of the Equipment or fails to give Saratota adequate delivery instructions at the time stated for delivery then, without prejudice to any other right or remedy available to Saratota, Saratota may either, in its absolute discretion:
4.4.1 store the Equipment until actual delivery and charge the Customer for the reasonable cost (including insurance) of storage; or
4.4.2 sell the Equipment at the best price readily obtainable and taking into account all reasonable storage and selling expenses charge the Customer for any shortfall below the price under the Contract.
4.5 Where the Equipment or Services are to be delivered in instalments, each delivery shall constitute a separate Contract and failure by Saratota to deliver any one or more instalments in accordance with the Conditions or any claim by the Customer in respect of any one or more instalments shall not entitle the Customer to treat the Contract as a whole as repudiated.
4.6 If Saratota fails to deliver the Equipment or Services for any reason other than a Force Majeure reason or the Customer’s fault and Saratota is found liable to the Customer, Saratota’s liability shall be limited to 100% of the price of the Equipment or Services not so delivered.
4.7 Any dates quoted for delivery of the Equipment or Services are approximate only and Saratota shall not be liable for any delay in delivery of the Equipment or Services, howsoever caused. Time for delivery shall not be of the essence. The Equipment or Services may be delivered by Saratota in advance of the quoted delivery date upon giving reasonable notice to the Customer.
4.8 Purchasing from Saratota E-commerce webiste requires payment at time of the purchase. Goods will not be disptached until payment in full is recieved.
4.9 Any products purchased through the Saratota Ltd e-commerce website which are out of stock will be delivered in 5-10 business days unless otherwise specified. Customers will be informed of order status throughout the purchase process.

5.1 Equipment which is in new condition and non-defective and enclosed in original unmarked packaging may be returned to Saratota within 10 business days of delivery for full credit excepting carriage (which shall be borne by the Customer).
5.2 The Customer shall not return more than two items of any one product. (If the requirement is for more than two of a single product which the Customer has not purchased previously, the Company strongly advises that the Customer purchase one or two for testing in the application before ordering the full quantity required.)
5.3 In order to return Equipment, an Equipment Return Number (which is obtainable from the Returns Co-ordinator at Saratota) must be clearly marked on the Customer’s delivery note. No processing of returns will be allowed unless supported by the Equipment Return Number.
5.4 At Saratota’s sole discretion, Equipment may be returned for credit outside the 15-day period referred to at Clause 5.1, however, a restocking fee of a minimum of 10% of list price will be levied for each 15-day period or part thereof beyond the initial 15-day period.
5.5 If original packaging is marked or damaged in any way whatsoever or if the Equipment sourced by Saratota is returned marked or damaged, or with items missing (e.g. user guide), a restocking fee will be charged.
5.6 Customised items (e.g. non-standard cables), books, tools, software, testers and any purpose  built Equipment from Saratota or the following manufacturers — Yoda, — cannot be returned under any circumstances. Saratota reserves the right to amend this list of exclusions at any time.
5.7 Orders for customised items cannot be cancelled.

6.1 The price of the Equipment and Services shall be Saratota’s quoted price or where no price has been quoted (or a quoted price is no longer valid), the price listed in Saratota’s price list current at the date of acceptance of the order. All prices quoted are valid for 15 calendar days only or until earlier acceptance by the Customer, after which time they may be altered by Saratota. Online prices are valid only at the time of ordering.
6.2 Unless otherwise agreed in writing, all prices for Equipment are quoted ex works inclusive of packing but exclusive of any applicable Value Added Tax and delivery charges, which the Customer shall additionally be liable to pay to Saratota.
6.3 If Equipment is delivered in instalments at the Customer’s request, each instalment represents an order for the purposes of this Clause 6.
6.4 Any retail prices quoted in Saratota’s price lists or catalogues or other literature are recommended prices only.
6.5 If the Customer has been granted credit, Saratota shall invoice the Customer for the price of the Equipment and Services and any Value Added Tax and delivery charges on or at any time after delivery unless the Equipment is to be collected by the Customer or the Customer wrongfully fails to take delivery of the Equipment, in which event Saratota shall be entitled to invoice the Customer for the price at any time after Saratota has notified the Customer that the Equipment is ready for collection or Saratota has tendered delivery of the Equipment (as the case may be) and payment must be made in full within 30 calendar days of the date of the invoice ("the Due Date"). Unless agreed in writing. The time of payment shall be of the essence of the Contract.
6.6 If payment is not made as required, then without prejudice to any other remedies available to Saratota, Saratota shall be entitled to:
6.6.1 cancel the Contract or suspend any further deliveries to the Customer;
6.6.2 appropriate any payment made by the Customer to such of the Equipment as Saratota may think fit (notwithstanding any purported appropriation by the Customer);
6.6.3 offset any credit notes against the unpaid invoices;
6.6.4 charge the Customer interest (both before as well as after any judgment) on the amount unpaid at the rate of 2% per month or part month until payment in full is made;
6.6.5 cancel any Customer discounts;
6.6.6 charge, in the event of any invoice being passed to solicitors or a collection agency for collection, a collection fee of 10% (minimum £75) in addition to interest and any legal charges payable.
6.7 If the Customer has not been granted credit, payment in cleared funds in full will be required at the time of order.
6.8 If the Customer makes payment by credit card then payment will be taken at point of placing order and not when order is shipped to the Customer. There may be a delay between order being placed and shipped to the Customer if items are not in stock. A charge of 4% will be automatically added to any credit card transaction unless previously agreed.

7.1 Notwithstanding delivery and passing of risk in the Equipment, title to the Equipment shall remain in Saratota until such time as all amounts which are owed to Saratota are paid in cleared funds in full (whether in respect of Equipment which is the subject of a contract under these Conditions or any other sum whatsoever due and payable by the Customer to Saratota).
7.2 Until such time as title in the Equipment passes to the Customer, the Customer shall hold such Equipment as Saratota’s fiduciary agent and bailee and shall keep such Equipment separate from all other goods in the Customer’s possession properly stored and protected, insured in accordance with Clause 7.5, and clearly identified as Saratota’s goods, until that time the Customer shall be entitled to resell or use the Equipment in the ordinary course of business provided that where it does so, it shall account to Saratota for the proceeds of sale and hold such proceeds in a separate account on trust for Saratota.
7.3 Saratota shall be entitled at any time before title has passed to the Customer either to require the Customer to deliver up the Equipment to Saratota and if the Customer fails to do so forthwith, to enter the premises where the Equipment is stored and repossess the same, all charges incurred by Saratota in either respect shall be the responsibility of the Customer.
7.4 The Customer shall not pledge or in any way charge by way of security for any indebtedness any of the Equipment which is the property of Saratota and without prejudice to the other rights of Saratota, if the Customer does so, all sums whatsoever owed to Saratota by the Customer shall forthwith become due and payable.
7.5 The Customer shall insure and keep insured the equipment to the full price against "all risks" to the reasonable satisfaction of Saratota until the date that the title in the Equipment passes from Saratota to the Customer, and shall whenever requested by Saratota, produce a copy of the policy of insurance. Without prejudice to the other rights of Saratota, if the Customer fails to so insure, then all sums whatsoever owing by the Customer to Saratota shall forthwith become due and payable.
7.6 Nothing in this Clause 7 shall confer any right upon the Customer to return the Equipment or refuse or delay payment therefore unless agreed by Saratota in writing.

8.1 Saratota reserves the right to substitute Equipment of an equivalent or better specification or design.
8.2 Any typographical, clerical, or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice, or other document or information issued by Saratota shall be subject to correction without any liability on the part of Saratota.

9.1 If any claim is made against the Customer that the Equipment infringes or that its use or resale infringes the patent, copyright, design, trademark, or other industrial or intellectual property rights of any other person, Saratota shall indemnify the Customer against all loss, damages, costs, and expenses awarded against or incurred by the Customer in connection with such claim, or paid or agreed to be paid by the Customer in settlement of such claim, provided that:
9.1.1 Saratota is given full control of any proceedings or negotiations in connection with such claim;
9.1.2 the Customer shall give Saratota all reasonable assistance for the purposes of such proceedings or negotiations;